Business Capabilities Documentation

This section provides detailed documentation of business capabilities across all domains in the PakLog WMS/WES system. Each domain includes both summary overviews and detailed capability specifications.

Business Domains

Phase 1: Foundation Services

1. Inventory Management

Comprehensive inventory control capabilities:

• Stock Management: Real-time inventory tracking
• Location Management: Warehouse location control
• Cycle Counting: Inventory accuracy verification
• Adjustments: Stock correction procedures
• Replenishment: Automated stock replenishment
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2. Order Management

End-to-end order processing capabilities:

• Order Processing: Order receipt and validation
• Allocation: Inventory reservation and allocation
• Prioritization: Order priority management
• Fulfillment: Order completion tracking
• Returns: Return merchandise authorization
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Phase 2: Optimization Services

3. Cartonization

Intelligent packing and containerization:

• Container Selection: Optimal box size selection
• Packing Optimization: Multi-item packing algorithms
• Weight Distribution: Load balancing
• Dimensional Calculations: Volumetric optimization
• Packing Rules: Business rule enforcement
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4. Product Catalog

Product information management:

• SKU Management: Product master data
• Attributes: Product characteristics and properties
• Categories: Product classification and hierarchy
• Handling Requirements: Special handling instructions
• Compatibility Rules: Product combination constraints
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5. Shipment & Transportation

Outbound logistics and carrier management:

• Carrier Integration: Multi-carrier support
• Rate Shopping: Cost optimization
• Label Generation: Shipping documentation
• Tracking: Shipment visibility
• Dock Management: Loading dock coordination
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Phase 3: Execution Services

6. Process Path

Intelligent shipment routing and path orchestration:

• Path Routing: Multi-factor path selection algorithm with weighted scoring
• Capacity Management: Real-time utilization monitoring and state management
• Workload Balancing: Dynamic load distribution across Singles, AFE, Batch paths
• SLA Management: Priority-based processing with escalation workflows
• SLAM Operations: Final quality gate (Scan, Label, Apply, Manifest)
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6.1 Singles Path Service

Direct pick-to-pack workflow (40-50% of volume):

• Session Management: Single-item order lifecycle tracking
• Direct Routing: Streamlined pick-to-pack workflow
• Worker Assignment: Optimal worker-order matching
• Pack Material Selection: Efficient packing recommendations
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6.2 AFE Path Service

Automated sorter-based processing (30-35% of volume):

• Batch Formation: Order grouping for sorter efficiency
• Induction Management: Sorter induction control
• Rebin Operations: Wall/slot assignment and consolidation
• Tray Circulation: Tray flow optimization
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6.3 Batch Flow Path Service

Batch picking with put-wall consolidation (15-20% of volume):

• Batch Formation: Order grouping for pick efficiency
• Pick Operations: Batch picking workflow
• Put Wall Management: Slot assignment and sorting
• Consolidation Tracking: Order completion monitoring
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6.4 SLAM Operations Service

Final quality gate before shipping:

• Package Scanning: Barcode verification
• Weight Verification: ACW check with tolerance rules
• Label Generation: Carrier label creation
• Manifesting: Carrier manifest recording
• View Details

7. Task Execution Service

Task orchestration with intelligent priority-based execution:

• Task Queue Management: Redis-based distributed queuing
• Intelligent Assignment: ML-based worker selection
• Priority Calculation: Multi-factor scoring engine
• Worker Management: Real-time availability and performance tracking
• View Details

8. Pick Execution Service

Multi-strategy picking operations with path optimization:

• Picking Strategies: Single, batch, zone, and wave picking
• Path Optimization: Dynamic routing and shortest path calculation
• Pick Verification: Barcode scanning and quality gates
• Guided Picking: Mobile device integration with real-time instructions
• View Details

9. Pack & Ship Service

Packing operations and carrier integration:

• Packing Station Management: Multi-station orchestration
• Carrier Integration: Rate shopping and label generation
• Documentation: Labels, invoices, and manifests
• Quality Verification: Weight and dimension validation
• View Details

10. Physical Tracking Service

Real-time asset tracking with IoT and computer vision:

• Multi-Technology Tracking: RFID, barcode, IoT sensors, computer vision
• Movement Events: Real-time location and transition tracking
• Location Intelligence: Indoor positioning and geofencing
• Environmental Monitoring: Temperature, humidity, and condition tracking
• View Details

11. Location Master Service

Warehouse space optimization and slotting:

• Location Hierarchy: Multi-level warehouse structure management
• Slotting Optimization: ABC analysis and velocity-based placement
• Capacity Planning: Real-time space allocation
• Storage Rules: Product-location compatibility and constraints
• View Details

12. Workload Planning Service

Labor forecasting and workforce optimization:

• Workload Forecasting: ML-based demand prediction
• Labor Planning: Shift scheduling and skill matching
• Real-Time Monitoring: Live productivity and variance tracking
• Resource Allocation: Equipment and zone coverage planning
• View Details

Phase 4: Customer-Centric Services

13. Last Mile Delivery

Final-stage delivery operations and tracking:

• Route Optimization: Dynamic multi-stop sequencing
• Driver Management: Assignment, tracking, and performance
• Delivery Execution: Real-time tracking and proof of delivery
• Exception Management: Failed delivery handling and rescheduling
• View Details

14. Value-Added Services

Specialized warehouse operations and customization:

• Kitting & Assembly: Multi-component kit creation
• Customization: Labeling, gift wrapping, personalization
• Workflow Management: Configurable service definitions
• Quality Control: Service standards and documentation
• View Details

15. Quality & Compliance

Quality assurance and regulatory compliance:

• Quality Inspection: Configurable inspection workflows
• Regulatory Compliance: FDA, USDA, OSHA, EPA tracking
• Audit Trail: Chain of custody and documentation
• Safety Management: Hazmat handling and employee safety
• View Details

Phase 5: Advanced Intelligence Services

16. Digital Twin & Simulation

Virtual warehouse modeling and scenario testing:

• Digital Twin Sync: Real-time state mirroring
• Scenario Analysis: What-if modeling and layout optimization
• Discrete Event Simulation: Order flow and resource modeling
• Predictive Analytics: Throughput and capacity forecasting
• View Details

17. Sustainability Management

Environmental impact tracking and ESG reporting:

• Carbon Footprint: Scope 1, 2, 3 emissions tracking
• Resource Optimization: Packaging, waste, energy reduction
• Circular Economy: Reusable packaging and recycling programs
• ESG Reporting: Regulatory compliance and analytics
• View Details

18. Customer Experience Hub

Unified customer-facing capabilities:

• Order Tracking: Real-time visibility and delivery predictions
• Self-Service Portal: Order modifications and returns
• Omnichannel Communication: Multi-channel notifications
• Personalization: Delivery preferences and instructions
• View Details

19. Performance Intelligence

Advanced analytics and ML-driven insights:

• Real-Time Analytics: Executive dashboards and KPIs
• Predictive Analytics: Demand forecasting and anomaly detection
• Prescriptive Recommendations: Process optimization suggestions
• Reporting & Alerting: Automated insights and threshold alerts
• View Details

20. Equipment & Asset Management

Equipment lifecycle and maintenance management:

• Asset Tracking: Inventory and real-time location
• Predictive Maintenance: IoT-based condition monitoring
• Utilization Analytics: Performance benchmarking
• Compliance & Safety: Inspection and certification tracking
• View Details

21. Financial Settlement

3PL billing and financial operations:

• Activity-Based Costing: Real-time cost capture and allocation
• Billing & Invoicing: Automated invoice generation
• Chargeback Management: Dispute workflow and resolution
• Financial Reconciliation: ERP integration and payment tracking
• View Details

Documentation Structure

Each business domain contains:

Summary Documents

• High-level capability overview
• Key business processes
• Integration touchpoints
• Performance indicators

Detailed Documents

• Comprehensive capability descriptions
• Process flows and rules
• Data models and entities
• API specifications
• Event definitions
• Error handling procedures

How to Navigate

For Business Users

1. Start with the summary document for each domain
2. Review key capabilities and processes
3. Understand integration points with other domains

For Technical Teams

1. Review both summary and detailed documents
2. Focus on API specifications and data models
3. Understand event flows and integration patterns

For Implementation Teams

1. Use detailed documents for requirement analysis
2. Reference capability models for design decisions
3. Validate against business process flows

Cross-Domain Capabilities

Many capabilities span multiple domains:

• Order-to-Cash: Order Management → Task Execution → Shipment
• Inventory Lifecycle: Product Catalog → Inventory → Location Master
• Fulfillment Process: Order Management → Cartonization → Pack & Ship
• Returns Process: Order Management → Inventory → Returns Management

Capability Maturity Model

Each capability is assessed on a maturity scale:

1. Basic: Manual processes with minimal automation
2. Managed: Standardized processes with some automation
3. Optimized: Fully automated with optimization algorithms
4. Advanced: AI/ML-driven with predictive capabilities

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