Quality & Compliance Service - Business Capabilities

Service Overview: The Quality & Compliance Service ensures product quality, regulatory compliance, safety standards adherence, and audit trail management across warehouse operations with automated inspection workflows and documentation.

Architecture: Event-Driven Architecture with Audit Trail Technology Stack: Spring Boot 3.2, PostgreSQL, MongoDB, Redis, Apache Kafka, Document Management Domain Model: Compliance-driven with versioned standards and audit logs

L1: Quality Assurance & Regulatory Compliance

L1.1: Strategic Value

• Compliance: 100% regulatory compliance with zero violations
• Quality: 99.95% defect-free shipment rate
• Risk Mitigation: 80% reduction in compliance-related incidents
• Audit Readiness: Real-time audit trail with 7-year retention

L2: Core Capabilities

L2.1: Quality Inspection Management

• Inspection point configuration (receiving, picking, packing, shipping)
• Sampling strategies (100%, statistical, random)
• Defect categorization and severity scoring
• Quality hold and quarantine management

L2.2: Regulatory Compliance Tracking

• FDA, USDA, OSHA, EPA compliance modules
• Certificate of Analysis (CoA) management
• Lot/batch traceability requirements
• Expiration date enforcement (FEFO)

L2.3: Audit Trail & Documentation

• Complete chain of custody tracking
• Document versioning and retention
• Digital signature and approval workflows
• Automated compliance reporting

L2.4: Safety & Hazmat Management

• Hazardous material identification and segregation
• SDS (Safety Data Sheet) management
• Spill response procedures
• Employee safety training tracking

Key Metrics

• Compliance audit score: 98%+
• Defect detection rate: 99.95%
• Inspection time per unit: < 30 seconds
• Documentation accuracy: 100%

Performance Targets

• Inspection workflow creation: < 200ms
• Compliance check: < 100ms
• Document retrieval: < 500ms
• System availability: 99.99%