Value-Added Services - Business Capabilities
Service Overview: The Value-Added Services domain manages specialized warehouse operations including kitting, bundling, gift wrapping, customization, labeling, and product preparation activities that enhance product value before shipment.
Architecture: Workflow Engine Architecture
Technology Stack: Spring Boot 3.2, PostgreSQL, Redis, Apache Kafka, Camunda BPM
Domain Model: Workflow-driven with configurable service definitions
L1: Customized Product Services
L1.1: Strategic Value
- Revenue Growth: 10-15% additional revenue from VAS offerings
- Differentiation: Unique service capabilities vs. competitors
- Flexibility: Support 20+ configurable service types
- Customer Retention: 30% higher retention for VAS customers
L2: Core Capabilities
L2.1: Kitting & Assembly
- Multi-component kit creation
- BOM-based assembly instructions
- Quality verification checkpoints
- Kit disassembly for returns
L2.2: Customization & Personalization
- Product labeling and re-labeling
- Monogramming and embroidery
- Gift wrapping and messaging
- Price tag attachment/removal
L2.3: Service Workflow Management
- Configurable service definitions
- Multi-step workflow orchestration
- Work instruction display
- Time and material tracking
L2.4: Quality & Compliance
- Service quality standards enforcement
- Photo documentation requirements
- Customer approval workflows
- Rework and error handling
Key Metrics
- Service completion accuracy: 99.5%
- Average service time per unit: varies by service type
- VAS order percentage: 15-20%
- Customer satisfaction: 4.7+ stars
- Workflow initiation: < 200ms
- Service instruction delivery: < 300ms
- Quality check processing: < 500ms
- System availability: 99.9%